Menu

This privacy policy covers the services provided byFO SOLUTIONS on the site “https://www.fosolutions.lu/ “.

FO SOLUTIONS

– with a capital of –
RC STEINFORT – LUXEMBOURG – SIREN 10003721/7
Head office : 6B Beim Kreimer L-8416 Steinfort Luxembourg
E-mail  : admin@fosolutions.lu

This Privacy Policy provides details of how we process personal data in accordance with our obligations under the General Data Protection Regulation (No. 2016/679) (“GDPR”), Data Protection Act Data 2018 and any other laws applicable to us in relation to the processing of personal data (collectively referred to as “Data Protection Laws”). In this Privacy Policy, “controller”, “personal data” and “process” (and its derivatives) have the meanings given to those terms in the Data Protection Laws.

Personal data generally means information that can be used to individually identify a person, and processing generally covers actions that can be performed in relation to data such as collection, use, storage and disclosure. FO SOLUTIONS will be the controller of your personal data processed as part of our services.
FO SOLUTIONS and the attendants who operate on https://www.fosolutions.lu/ (“Digital Attendant”) are joint controllers with respect to all personal data.

The purpose of this Privacy Policy is to explain the data processing activities of FO SOLUTIONS , including how and why we process personal data. In addition, this privacy policy describes our duties and responsibilities regarding the protection of such personal data. The way we handle personal data will change over time and we will update this policy from time to time to reflect changing practices.

Personal data we collect

We collect personal data about you when you provide it to us directly through https://www.fosolutions.lu/ , when third parties provide us with personal data about you or when personal data about you is automatically collected as part of your use of the site https://www.fosolutions.lu/ (the website”).
FO SOLUTIONS does not disclose your personal data to third parties except as set out in this privacy policy.

In providing our services, we may collect and process the following information:

Personal data collected directly from you

We receive personal data directly from you when you provide it to us using the site https://www.fosolutions.lu/ , using the features of https://www.fosolutions.lu/ or by creating an account on https://www.fosolutions.lu/ , including but not limited to:
– Name;
– First name;
– E-mail address;
– Facility Name;
– Commercial sign;
– Business address;
– Telephone number;
– Username;
– Information to participate in the program https://www.fosolutions.lu/

Personal data collected from third-party sources
Personal data collected automatically

Some personal data is automatically collected when you use a partner website or on the platform https://www.fosolutions.lu/ , as:
– IP adress;
– device identifiers;
– browser information; and
cookie data (as explained in our cookie policy).

How we use personal data

We process personal data to operate, improve, understand and personalize our services, e.g. we use personal data to:
– enrich and complete the solutions presented via the platform https://www.fosolutions.lu/ ;
– personalize content https://www.fosolutions.lu/ based on your preferences and priorities;
– communicate with you;
– assist you in the different phases of the program https://www.fosolutions.lu/
– protect against or deter fraudulent, illegal or harmful actions;
– respond to user requests;
– provide support and assistance via https://www.fosolutions.lu/ ;
– comply with our legal or contractual obligations;
– apply our terms and conditions; and
– resolve disputes if necessary.

Legal basis of processing

Purpose of processing – Legal basis under GDPR
For administrative purposes
Such processing is necessary for the proper execution of support between you and https://www.fosolutions.lu/

Training, quality monitoring or evaluation of the services we provide
Such processing is necessary for the legitimate interests we pursue in monitoring and improving our services and their use, and to guarantee it to Internet users who use the website https://www.fosolutions.lu/ .

Website services, including for troubleshooting, data analysis and investigation purposes.
We have a legitimate interest in operating and maintaining the website and related purposes, including improving our services.
Statistical information that cannot be linked to individuals to help us improve the services we provide.
We have a legitimate interest in carrying out certain analyzes to ensure that the services we provide to Restaurants are efficient and function properly.

Enforcing and defending our rights
We have a legitimate interest in ensuring that our services and the website https://www.fosolutions.lu/ are used in accordance with our terms of use and policies.

Where necessary to comply with our legal obligations.
When necessary to establish, exercise or defend a legal action, a possible legal claim, a legal proceeding or a possible legal proceeding.

Individual rights of data subjects

Data protection laws provide certain rights in favor of data subjects (“data subject rights”).

Data subject rights include the right of a data subject to:
– receive detailed information about the processing (in accordance with the transparency obligations of the controllers) that we have provided through this privacy policy;
– access personal data;
– rectify or erase personal data (i.e. right to be forgotten);
– restrict processing;
– restrict data portability
– oppose the processing; and
– object to automated decision-making (including profiling).

These data subject rights may be exercised by you subject to the limitations provided by data protection laws.

If you need more information on how https://www.fosolutions.lu/ is processing your personal data or if you wish to exercise any of your data subject rights in relation to the processing of your personal data by https://www.fosolutions.lu/, you can contact directly https://www.fosolutions.lu/ at the address : admin@fosolutions.lu or via the telephone numbers on the website.

With regard to the processing of your personal data by FO SOLUTIONS , you can change your privacy settings through the portal https://www.fosolutions.lu/ . You can also contact us or make a request to exercise any data rights by contactingadmin@fosolutions.lu . Your request will be handled in accordance with data protection laws.

Disclosure of your information

We do not share any personally identifying data with third parties and will not disclose your personal data to any other party except as set forth in this policy. FO SOLUTIONS may need to disclose personal data in certain scenarios, such as when you violate our terms and conditions or other policies. FO SOLUTIONS may disclose such personal data, in our sole discretion, if we deem it necessary or appropriate in connection with the investigation of fraud, intellectual property infringement, hacking or other illegal activity. This may require disclosing your name, address, telephone number or email.

FO SOLUTIONS may engage other companies and individuals to perform tasks on our behalf and may need to share your information with them to provide our services to you.

In some cases,FO SOLUTIONS may buy or sell its assets, which may involve transferring user information.FO SOLUTIONS will transfer this information if we are acquired by or merged with another company. In this case, we will notify you by e-mail.

Without limiting the foregoing, in an effort to respect your privacy and ability to FO SOLUTIONS To keep the community safe from bad actors, we will not otherwise disclose your personal data to law enforcement, other government officials, or other third parties without a court order, law. enforcement, legal proceeding, or substantially similar legal proceeding, except when we believe in good faith that disclosure of information is necessary to protect the rights ofFO SOLUTIONS or the rights of third parties, to prevent physical harm or financial loss, or to report suspected illegal activity.

Individual rights of data subjects

Data protection laws provide certain rights in favor of data subjects (“data subject rights”).

Data subject rights include the right of a data subject to:

receive detailed information about the processing (in accordance with the transparency obligations of the controllers) that we have provided through this privacy policy;
access personal data;
rectify or erase personal data (i.e. right to be forgotten);
restrict processing;
data portability
object to processing; and
object to automated decision-making (including profiling).

These data subject rights may be exercised by you subject to the limitations provided by data protection laws.

If you need more information on how https://www.fosolutions.lu/ r is processing your personal data or if you wish to exercise any of your data subject rights in relation to the processing of your personal data by https://www.fosolutions.lu/ , you can contact directly https://www.fosolutions.lu/ at the address : admin@fosolutions.lu .

With regard to the processing of your personal data by FO SOLUTIONS , you can change your privacy settings via https://www.fosolutions.lu/ . You can also contact us or make a request to exercise any data rights by contacting : admin@fosolutions.lu . Your request will be handled in accordance with data protection laws.

Personal data obtained by https://www.fosolutions.lu/

As part of the coaching program process, a digital coach can obtain FO SOLUTIONS username, email address, phone number or other information. This information should only be used for communications related to https://www.fosolutions.lu/ or for transactions facilitated by FO SOLUTIONS .

Where users consent to direct marketing, user consent is provided directly by https://www.fosolutions.lu/ .FO SOLUTIONS , acting as a processor, can help https://www.fosolutions.lu/ manage user consent preferences. Users can unsubscribe from direct marketing via the unsubscribe link included in all marketing communications.FO SOLUTIONS also acts as a processor when assisting https://www.fosolutions.lu/ manage analyzes of generic, non-individualized and non-personal data.

Data retention

We will retain personal data only for as long as the retention of that personal data is deemed necessary for the purposes for which that personal data is being processed (as described in this privacy policy), unless we are under an obligation to retain your data. personal for a longer period. (for example in the event of legal proceedings or investigations).

Third party links

Occasionally we include links to third parties on the Website https://www.fosolutions.lu/ . Where we provide a link, it does not mean that we have any control over the linked website or its privacy policy or that we endorse or approve of that website’s visitor privacy policy. You should review the privacy policy of the linked website before sending any personal data to them.

Service-Related Announcements and Changes

Any changes to this Privacy Policy in the future will be posted on the Website and, where appropriate, by email notification.FO SOLUTIONS may send you service-related announcements https://www.fosolutions.lu/ .
You cannot opt out of service-related communications.

Contact us

For more information about this privacy policy or the processing of your personal data by or on behalf ofFO SOLUTIONS , please contact us at : admin@fosolutions.lu .

Although you can make a complaint about compliance by FO SOLUTIONS data protection laws with the Data Protection Commission, we ask that you contact us in the first place to give us the opportunity to address your concerns.

Last Updated: November 12, 2021 .

© 2022 FO SOLUTIONS.Tous droits réservés.